From Jan 20th to Jan 31st, that's our Annual Leave, only Orders with USPS/LA POSTE/GLS shipments will be dispatched as usual. Other shipments will be delayed to send out on Feb. 1st.
If you are located in the US, please make sure your card is enabled for international transactions as our merchant account is not located in the US. Some credit cards have a foreign transaction fee. This charge is from your bank, not from us.
If your payment failed, or you want to pay your orders via PayPal, here is the PayPal guide: